Are administrative tasks hurting your bottom line and distracting from more important responsibilities?

When you find yourself spending more and more time on administrative duties to optimize profitability, and it’s taking you away from the efficient running and management of your business, you need support. However, sometimes a full or part-time employee just isn’t cost-effective. That’s when Signature Support can help.

Signature Support provides outsourced administrative and project support to address these concerns.

Signature Support handles your time-consuming administrative tasks, freeing you up to focus on:

• Increasing billable hours
• Staying out in the field to funnel new customers through the pipeline
• Maintaining positive relations with existing clients to optimize repeat business

We provide administrative support to three types of clients:

• Executives
• Sales organizations
• Small businesses

Executives

Challenge:
Our executive clients tell us there are three core administrative issues they struggle to solve:

• Increasing costs. They are paying more and more each year as administrators stay in their jobs for longer periods of time.
• Decreasing performance. Because administrators are in staff, not line, positions, some may not be motivated to perform.
• Degradation of support. Many administrators can decrease in effectiveness over time because there are very few career paths for them and they settle into comfortable routines.

Our solution:

• You pay only for time worked. Period. A staff member’s hourly costs include not only that person's hourly rate, but also the costs for benefits, overhead, and vacation, not to mention lunch and break times. You don’t pay for anything but our time when you outsource with Signature Support.
• Ours is a line function. Because of our structure, we hold a different mindset. We have a vested interest in your success and it shows in our performance.

Our specialty is providing administrative and personal support to busy executives. Here are a few selected areas we manage:

• Scheduling personal appointments
• Email communication
• Creating PowerPoint presentations and Excel spreadsheets
• Making travel arrangements (flights, car rentals, limousines, shuttle service, hotel, driving directions, etc.)
• Preparing expense reports
• Managing projects
• Sending birthday, thank you and holiday cards
• Coordinating corporate gifts and delivery

Sales Organizations

Challenge:
In many corporations, sales executives who are busy winning new accounts do not receive much administrative support. While they spend most of their time supporting core accounts, up-selling new services and products, and talking with potential clients, they also must take time to make their own travel arrangements, input data into sales tracking systems, create presentations, and send marketing letters.

Our solution:
When you outsource your administrative and project support to us, we help sustain your sales organization’s efforts by handling necessary, but time-consuming administrative tasks. This frees up your sales team to increase billable work and focus on building new relationships with prospective clients.

Small Businesses and Entrepreneurs

Challenge:
Small businesses often need administrative and project support the most. Owners and managers are responsible for so many aspects of the business and, with smaller staffs, have fewer resources for delegation.

Our solution:
Signature Support offers years of experience supporting executive, management, and sales efforts within small businesses. Our expertise lies in areas such as:

• eCommerce

- Shopping cart and merchant account support
- Affiliate management
- Managing pay-per-click programs

• Administrative support

- Handling email
- Coordinating calendar and scheduling appointments
- Sending reminders for appointments, anniversaries, special
events, etc.

• Customer care

- Serving as a key liaison for your clients and vendors
- Replying to and following up with prospective customer
phone and email inquiries
- Providing a “personal touch” – old-fashioned service in
today’s technologically advanced world
- Sending birthday, thank you, and holiday cards

• Database management

- Creating and maintaining databases for current and
prospective clients
- Handling client invoicing and billing
- Distributing newsletters
- Managing newsletter subscribers